| Admin time per docket | 10 min | General manual-paperwork benchmark, adapted from UK CECA/Atkins construction-admin research |
| Share of docket admin removed | 75% | Illustrative: some checking and filing remains even with digital DOs |
| Admin time, ready-mix specific | +3 min | Illustrative: water-addition log, idle-time note, pour certificate |
| Dispute admin + resolution cost | 60% of load value | Illustrative, not a published figure. Adjust to your own claims history. |
| Disputes settled quickly with a digital record | 80% | Illustrative: photo, location, time and signature evidence on hand vs paper alone |
| Document search time | 12 min / search | Illustrative: paper/WhatsApp docket retrieval vs instant digital search |
| Client report compilation | 45 min → 2 min | Illustrative: manual weekly collation vs digital export, 52 reports a year |
| Office staff hourly rate | RM 17 / hr | DOSM Salaries & Wages Survey 2024: clerical support workers, RM2,931/month mean, ÷ 208 hours, plus employer on-costs |