Terms of Service

Last updated: 18 October 2026

These Terms of Service ("Terms") govern access to and use of the PourTrack delivery-management platform ("the Service") and this website, provided by Nusa Sutra Digital ("we", "us", "our"). By creating an account, signing in, placing an order through a public order form, or otherwise using the Service, you agree to these Terms. A plant's written agreement with us, where there is one, takes priority over these Terms.

1. What the Service does

PourTrack is a digital delivery-order and dispatch system used by ready-mix concrete plants and their staff, drivers and customers to create and track delivery orders, assign trucks and drivers, share live location during a delivery, capture delivery photos and signed receipts, and record quality-control (slump and cube) results. Each plant ("Tenant") runs its own separate instance of the Service; your access and data are limited to the Tenant that invited you or that you placed an order with.

2. Accounts and roles

Staff, driver and admin accounts are created or approved by the Tenant. Customers may place or track an order using a phone number, or register for a customer dashboard. You are responsible for keeping your login confidential and for all activity under your account.

3. Location, photos and signatures

Drivers may be asked to share live location while a delivery is in progress, so the Tenant and the customer can follow the truck. Delivery photos, delivery-order photos and signatures collected at delivery create a record of that delivery and may be shared with the customer and the Tenant. Do not submit content that is unlawful, misleading, or that you have no right to submit.

4. WhatsApp notifications

By giving a phone number for an order or delivery, you agree to receive order, dispatch and delivery updates over WhatsApp. Your carrier's data rates may apply. You can ask the Tenant to stop these messages at any time.

5. Acceptable use

You agree not to:

• Submit false delivery, quality-test or order records;
• Try to access another Tenant's data, or another user's account, without permission;
• Interfere with or disrupt the Service or the systems it runs on;
• Copy, resell or reverse-engineer the Service, except as the law allows;
• Use the Service for any unlawful purpose.

6. Data ownership

Delivery, order, customer and quality records created in a Tenant's instance belong to that Tenant. We act as the technology provider processing this data on the Tenant's behalf. See our Privacy Policy and how we protect your data.

7. Our intellectual property

PourTrack, its software, design and content, and the content of this website, belong to Nusa Sutra Digital. Using the Service does not give you ownership of them.

8. Service availability

The Service is provided "as is" and "as available". We aim for high reliability but do not guarantee uninterrupted access; planned or unplanned downtime may occur. The Service is a digital aid to delivery operations and does not replace a Tenant's own physical records, safety procedures or legal obligations.

9. Limitation of liability

To the fullest extent permitted by law, Nusa Sutra Digital is not liable for indirect, incidental or consequential losses arising from use of, or inability to use, the Service, including losses from delivery delays, inaccurate location data, or outages of third-party providers such as messaging or cloud hosting providers.

10. Changes to these Terms

We may update these Terms from time to time. Continued use of the Service after an update means you accept the revised Terms. Material changes are shown by the "Last updated" date above.

11. Governing law

These Terms are governed by the laws of Malaysia.

12. Contact

Questions about these Terms: nusasutradigital@gmail.com or WhatsApp +60 11-5589 3199, Nusa Sutra Digital, Kuala Lumpur, Malaysia.